Shipments are made throughout the year, but may be interrupted or delayed in periods of intense heat or frost. Products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the purchase order no later than 15 days from date of receipt by the CUSTOMER of the e-mail confirmation of the same by STRANOMAVERDE.The shipping costs have been calculated according to the weight per plant, and summarized in the ranges below.
Cost of shipments throughout Italy (islands included)
3 plants: 10 €
4-12 plants: 15 €
13-36 plants: 18 €
37-60 plants: 25 €
61-96 plants: 40 €
Shipments are concentrated in the first three days of the week and follow the order of arrival of payment confirmations. Generally the plants arrive in 2/3 working days and at the max in 4 working days for the islands. The customer will be notified via e-mail of the shipment. The delivery takes place between 09.00 and the hours 18:00.
For the purposes of correct delivery, it is important to enter the correct shipping data in the specific form. We consider the inclusion of an address where someone is always available to receive the package (at street level) to be relevant. Depending on the season the plants can be dormant, or in vegetation. In the latter case they will be cut so as not to be damaged in transport and to guarantee vegetative growth once planted. Often, a liquid rich in minerals may come out of the cut that is not synonymous with suffering. This liquid can stain the tissues and surfaces, which we do not answer in any way.
The plants sent are always precise choices, and only after having verified their vitality, are they labeled and sent. Once they arrive, the plants must be planted as soon as possible, following the suggestions that among our news to the letter. Repairs from intense wind, and in any case to keep them in optimal humidity conditions. Damaged products or mismatch of problems: any external damage mismatch in the number of packages themselves must be immediately reported to the Courier, putting the wording “withdrawal with reserve” on the document accompanying the Courier and must also be reported, within 2 days, by registered A / R addressed to Stranomaverde, vicolo Pigafetta 6, 35018 San Martino di Lupari (PD). Possible disputes about the quality of the goods, otherwise the goods are considered accepted upon delivery. Extraordinary weather events are to be considered force majeure “and therefore slow down the shipping and delivery process of the plants.Stranomaverde is not a matter of purchased architecture, because of the sure quality control carried out upstream. It is no sense to send dead or suffering plants, since the joy of your thoughts is our satisfaction.For more information see this link.For any doubt or uncertainty do not hesitate to contact us.